EK
Esau K

1 reviews | Active since Aug 2018

14 Aug 2023, 16:37

****???

To my surprise, I was informed that the actual delivery time is 12 days, a significant difference from the timeframe initially mentioned. This inconsistency between the advertised timeline and the actual delivery time is both concerning and disappointing.

As a result of this delay, I received a fine from the Metro police due to the non-delivery of my license disc. This situation has caused unnecessary inconvenience and financial burden, and it is particularly disheartening that this information about the extended delivery time was provided to me only after I had already made the payment.

I understand that unforeseen circumstances can sometimes lead to delays. However, it is essential for customers to have accurate and transparent information before making a decision to use your services. I believe that by providing honest and upfront information about the delivery timeline, you can avoid causing unnecessary frustration and dissatisfaction among your customers. I kindly request a clarification regarding the delivery of my license disc and a resolution for the inconvenience I have faced. I hope that steps will be taken to ensure that such discrepancies are addressed and that future customers are given clear and accurate information from the start.

0
Replies (7)
paycity.co.za
paycity.co.za's reply14 Aug 2023, 17:12
Official
Dear  Esau Kalemba 
We apologize for the frustration experienced in this matter. We have raised the issue with our administrators. 

Kind Regards,
The payCity Team 
EK
Esau K's update15 Aug 2023, 12:19
Reviewer Update
Your administrators have not contacted me till now like what ???
paycity.co.za
paycity.co.za's reply15 Aug 2023, 12:37
Official
Dear  Esau Kalemba 
Please confirm a convenient time to call you as we have tried this morning however, the above number went straight to voicemail. 

Kind Regards,
The payCity Team 
EK
Esau K's update15 Aug 2023, 12:53
Reviewer Update
Here are my numbers ***
paycity.co.za
paycity.co.za's reply15 Aug 2023, 13:18
Official
Thank you. 
EK
Esau K's update28 Aug 2023, 10:46
Reviewer Update
I am still waiting for the license disc to arrive, this whole process is going to a month now. This is my first and last time using paycity. If there was a zero star! I was going to give them double zeros.
paycity.co.za
paycity.co.za's reply28 Aug 2023, 16:06
Official
Dear  Esau Kalemba 
We apologize for the frustration experienced in this matter.  I have done a follow up on the application and will revert back to you once feedback is received. 

Kind Regards,
The payCity Team