Very different service

For Buhle Nhlapo

My Monday has been made considering the perseverance of my query and outstanding efficiency from Buhle Nhlapo regarding an issue with my card. Not only did he assist me and my boss with sorting out some new cards for new employees getting registered and loaded, but he also assisted me with a blocked card due to KYC issues from Standard Bank's side. Now, I understand to a certain degree he was doing his job but having been in major service centres myself in the financial industry, it was refreshing to experience such perseverance and high touch efforts from someone regarding this issue. He was human about it, on the ball, kept me updated and made himself available right up until the matter was resolved. I will be honest this has not only shown me that PayCentral was the right choice for me but also for my own boss and company as it shows it is not filled with people who only care for fees being paid but for a great consistent customer service and experience as well. Please ensure he is given the recognition deserved for this!