PayCentral
Verified Business
|4.8|42 Reviews (last 12 months)|Responds in 3h 7m
PayCentral
Verified Business
|4.8
42 Reviews (last 12 months)
Responds in 3h 7m
AI Review Summary
Based on recent customer reviews, PayCentral is praised most for its support consultants, with named agents such as Tshepang, Ntuthuko, Buhle, Orefile, Nonjabulo and Donald repeatedly described as patient, kind and knowledgeable. Customers value speaking to a real person on live chat or by phone, and highlight quick PIN resets, card unblocking and clear step by step explanations, often resolved within minutes. The platform itself is called user friendly and reliable. Isolated frustration involved a card declining in store while the transaction was later processed, and one query left unresolved.
Performance(last 12 months):
Trustindex Rating
9.5Ranked In Financial Services
#16Reply Time
3h 7mNPS Score
100Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 22m
TrustIndex
9.5
Ranking
#16
in Financial Services
Reply Time
3h 7m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 22m
Review Distribution
4.8|42 Reviews
Oct '25 - Sep '26
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Ramadimetja
1 reviews | Active since Aug 2026
31 Aug 2026, 14:46
I forgot my pin and ...
I forgot my pin and Tshepang was very kind and patient to assist me
Helpful (0)
|Replies (0)R
Ramadimetja
1 reviews | Active since Aug 2026
31 Aug 2026, 14:46
I forgot my pin and ...
I forgot my pin and Tshepang was very kind and patient to assist me
0
Replies (0)L
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