Based on recent customer reviews, PayCentral is praised most for its support consultants, with named agents such as Tshepang, Ntuthuko, Buhle, Orefile, Nonjabulo and Donald repeatedly described as patient, kind and knowledgeable. Customers value speaking to a real person on live chat or by phone, and highlight quick PIN resets, card unblocking and clear step by step explanations, often resolved within minutes. The platform itself is called user friendly and reliable. Isolated frustration involved a card declining in store while the transaction was later processed, and one query left unresolved.
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 37m
TrustIndex
9.4
Â
Ranking
#14
in Financial Services
Reply Time
3h 12m
Â
NPS Score
80
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 8h 37m
Dec '25 - Nov '26
Frequently Asked Questions About PayCentral
What do customers say about PayCentral?
Based on recent customer reviews, PayCentral is praised most for its support consultants, with named agents such as Tshepang, Ntuthuko, Buhle, Orefile, Nonjabulo and Donald repeatedly described as patient, kind and knowledgeable. Customers value speaking to a real person on live chat or by phone, and highlight quick PIN resets, card unblocking and clear step by step explanations, often resolved within minutes. The platform itself is called user friendly and reliable. Isolated frustration involved a card declining in store while the transaction was later processed, and one query left unresolved.
Is PayCentral trustworthy?
PayCentral has a TrustIndex of 9.4 out of 10 on Hellopeter, based on 52 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 37 min. Hellopeter has tracked PayCentral across 85 total reviews. How is the TrustIndex calculated? →
Recent reviews (52)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Im not happy about your service because yesterday I used R400 for petrol but you deducted R 969 ...
Im not happy about your service because yesterday I used R400 for petrol but you deducted R 969 on my uber app
1 reviews | Active since Oct 2026
The consultant was extremely amazing and with great patience and reached my customer satisfaction...
The consultant was extremely amazing and with great patience and reached my customer satisfaction,same like me when I'm at work😘
1 reviews | Active since Oct 2026
The consultant was extremely amazing and with great patience and reached my customer satisfaction...
The consultant was extremely amazing and with great patience and reached my customer satisfaction,same like me when I'm at work😘
1 reviews | Active since Oct 2026
I struggled finding my way as a first time PayCentral user, sent an *** and escalated to WhatsA...
I struggled finding my way as a first time PayCentral user, sent an *** and escalated to WhatsApp, and I got great assistance from Pay Central agent Tshepang. Patiently, willing assisted me with enlightenment, guidance and positive feedback. Thank you Paycentral.
1 reviews | Active since Oct 2026
I struggled finding my way as a first time PayCentral user, sent an *** and escalated to WhatsA...
I struggled finding my way as a first time PayCentral user, sent an *** and escalated to WhatsApp, and I got great assistance from Pay Central agent Tshepang. Patiently, willing assisted me with enlightenment, guidance and positive feedback. Thank you Paycentral.
1 reviews | Active since Oct 2026
I got assistance from Ntuthuko
I got assistance from Ntuthuko. A lovely guy who was very patient with me and took me every step of the way till the very end. Keep him and ensure that yall give him a raise. He's a champ!!! THANK YOU NTUTHUKO!!!
1 reviews | Active since Oct 2026
I got assistance from Ntuthuko
I got assistance from Ntuthuko. A lovely guy who was very patient with me and took me every step of the way till the very end. Keep him and ensure that yall give him a raise. He's a champ!!! THANK YOU NTUTHUKO!!!