JS
Jens S
1 reviews | Active since Jul 2016
11 Jan 2024, 21:51
poor service
my employer chose Paycentral for xmas bonus and other extar payouts - but unfortunately the virtual card gets constantly rejected after entering the OTP. The support seems unable to detect the issue and resends the same generic PDF manual, and telling me different stories on what details I have to enter at the retailers page - and when I send a screenshot from the retailers page showing that I entered exactly what was advised (still didnt work) I never heard from them again. The app constantly not working correctly aka not showing the card details or balance. very disapponting not to be able to access my money
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PayCentral's replyOfficial
22 Jan 2024, 09:32 Dear Jens S, We would like to sincerely apologise for the inconvenience and frustration you have experienced with the Virtual Card, your feedback is valuable to us. We have looked into the concerns you've outlined, it appears that individuals who were issued multiple virtual cards over time may need the funds to be consolidated, we are committed to resolving the matter for you promptly. To expedite the consolidation process and ensure seamless access to your funds, we kindly request that you send an email to ***. Once we have more information, our team will be able to see if this is indeed the issue you are facing, or if the issue is rooted with our bank processor, and rectify it as a matter of urgency. We will be launching our newly developed app within a couple of weeks (around end-Feb 2024) which will ensure a much better user experience. Please be assured that we are committed to resolving this matter and restoring your confidence in our product and service. Once again, we apologize for any inconvenience this has caused, and we appreciate your patience as we work to rectify the situation. Best regards, Leandri Matthews
PayCentral's reply22 Jan 2024, 09:32
Official
Dear Jens S, We would like to sincerely apologise for the inconvenience and frustration you have experienced with the Virtual Card, your feedback is valuable to us. We have looked into the concerns you've outlined, it appears that individuals who were issued multiple virtual cards over time may need the funds to be consolidated, we are committed to resolving the matter for you promptly. To expedite the consolidation process and ensure seamless access to your funds, we kindly request that you send an email to ***. Once we have more information, our team will be able to see if this is indeed the issue you are facing, or if the issue is rooted with our bank processor, and rectify it as a matter of urgency. We will be launching our newly developed app within a couple of weeks (around end-Feb 2024) which will ensure a much better user experience. Please be assured that we are committed to resolving this matter and restoring your confidence in our product and service. Once again, we apologize for any inconvenience this has caused, and we appreciate your patience as we work to rectify the situation. Best regards, Leandri Matthews