unhappy about my refund
<p>I am not going to drag out this story any further i am just here to warn people not to trust this company they promise you the world and when you require there assistance the have stories longer than my arm.</p> <p> </p> <p>Ive been waiting on a rfund from them for how long. they gave been of no service to me but i paid them R3900.00 for what. I am highly dissapointed, and I am only being refunded R1300.00. Im sure they have not even paid one of my accounts because the cannot even give me a statement, I will never in my whole life be fooled like this again. terrible terrible service you think you doing something good then get ********** like this.</p> <p> </p> <p>PLEASE</p>
Dear Hildegard
Without Prejudice
Please kindly be advise that your refund of R1300 is correct. Your payment of R3900 in total is also correct. R1300 in your first month was allocated to the Restructuring of your accounts. Your Second payment of R1300 was allocated to legal fees and the third payment was allocated to your creditors.
The second payment of R1300 was allocated to Legal fees, this is the refund amount. The reason we did not refund immediately because you only gave us an account number and no other details. No bank name, no branch code and no other details. In all fairness, no other company would refund to just any account number. We kindly requested you to forward your bank statement. We received a bank statement in someone's name. We then needed confirmation for this third party bank statement. We are a company that gets audited and require the correct details to process refunds.
Your third payment went to your creditors which you received emails from our admin offices confirming that payments went to your creditors. statements was sent to the email address: ***. This is the email address you provided on the documentation and confirmation emails that was communicated with Marique when signing up with Pay Plan Solutions.
The service only became terrible once we asked about your payment for end of August. We noticed that you missed the August payment and fairly asked you for a reason for the missed payment. You have also asked Marique to miss the August payment and requested an alternative arrangement. We responded advising you to please make up for the missed payments. We have provided a solution for your missed payment and yet that was not assisting you. It was a simple request to make up for the missed payment. This is a fair request to be made.
In conclusion the only reason the refund was not processed immediately was because there was a delay from your side with reference to bank details. Should you have any further enquiries you are welcome to contact us directly.
Kind Regards
Admin and Queries Manager
Dear Hildegard
Without Prejudice
Please kindly be advise that your refund of R1300 is correct. Your payment of R3900 in total is also correct. R1300 in your first month was allocated to the Restructuring of your accounts. Your Second payment of R1300 was allocated to legal fees and the third payment was allocated to your creditors.
The second payment of R1300 was allocated to Legal fees, this is the refund amount. The reason we did not refund immediately because you only gave us an account number and no other details. No bank name, no branch code and no other details. In all fairness, no other company would refund to just any account number. We kindly requested you to forward your bank statement. We received a bank statement in someone's name. We then needed confirmation for this third party bank statement. We are a company that gets audited and require the correct details to process refunds.
Your third payment went to your creditors which you received emails from our admin offices confirming that payments went to your creditors. statements was sent to the email address: ***. This is the email address you provided on the documentation and confirmation emails that was communicated with Marique when signing up with Pay Plan Solutions.
The service only became terrible once we asked about your payment for end of August. We noticed that you missed the August payment and fairly asked you for a reason for the missed payment. You have also asked Marique to miss the August payment and requested an alternative arrangement. We responded advising you to please make up for the missed payments. We have provided a solution for your missed payment and yet that was not assisting you. It was a simple request to make up for the missed payment. This is a fair request to be made.
In conclusion the only reason the refund was not processed immediately was because there was a delay from your side with reference to bank details. Should you have any further enquiries you are welcome to contact us directly.
Kind Regards
Admin and Queries Manager