Pathetic customer service!

Pathetic customer service! Payment that they are saying they made to my one account, does not reflect in said account. It takes them five days to respond to an email query. And when they do respond, they respond with the same thumb sucking feedback “They made the payment, and I need to wait for my banking app to update” Even 21 days after they supposedly made the payment, still nothing reflecting in my account. And the audacity to still tell me, that I need to wait for my banking app to update. What banking app takes weeks to update? This is not the first time this has happened either. I would definitely not recommend this company!