1 reviews | Active since May 2016
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<p>I app**** for Debt Review with Pay Plan Solutions. They were very quick to contact me to sign up. I get a statement montlhy for accounts paid. I realised on two of my bank statements that I am now in arrears. Also, my bank still attempt to debit my account every month even though I am under debt review. Now I am also paying for the unpaid debit order!!! :( After trying to contact Pay Plan Solutions to understand what is happening, it is like they are ignoring me. Many emails sent and still no feedback. Phoned them and asked that Anthea call me back, still no feedback. I am very worried and have so many questions. Was this the right choice, and did I choose the right people to help me? </p>
Dear Mr Pretorius
We do apologise for the inconvenienced caused.
We have investigating the matter regarding this miscommunication. We noticed that you have been in contact with Monica and not Anthea. All correspondence to Anthea is sent to ***, and an email was sent to you on the 13th January 2016 advising you of this. We have no records of any communication sent to Anthea. There are emails sent to Monica that advises her of your situation.
We have looked at the email sent to Monica on the 1st December 2015 advising her of the debit order problem with FNB she has sorted this out. She also responded to your email advising that she sorted the matter out on even date.
There has not been any further emails received or communication on record advising Monica that you still have the debit order problem. I know that if we were aware of this matter we would have ensured that your debit orders are cancelled and that you are refunded accordingly. If you have sent your emails to Anthea directly, unfortunately the communication would have been lost. We sincerely hope that we are able to mend our relationship and service provided and provide the correct feedback.
Please kindly forward your concerns to ***, with your details. You will receive a response and turnaround time regarding your query. To resolve your matter we also need the supporting documents to advise your creditors, and get your funds refunded.
You advised that two of your accounts are in arrears. Please highlight which these accounts are so that we can communicate with these creditors and have your accounts restructured as soon as possible.
Once again our sincere apologies for the miscommunication. Please kindly allow us to assist you further.
Kind regards
Admin and Queries Manager
Pay Plan Solutions
Direct Line | *** Landline | *** Fax | ***
Pay Plan Solutions is registered with the National Credit Regulator (NCRDC1636) under The National Credit Act No.34 of 2005 and is a member of the Debt Counsellors Association of South Africa registration number DCASA0386. For more information and registration details visit www.payplansolutions.co.za & www.ncr.org.za or www.dcasa.co.za.
Dear Mr Pretorius
We do apologise for the inconvenienced caused.
We have investigating the matter regarding this miscommunication. We noticed that you have been in contact with Monica and not Anthea. All correspondence to Anthea is sent to ***, and an email was sent to you on the 13th January 2016 advising you of this. We have no records of any communication sent to Anthea. There are emails sent to Monica that advises her of your situation.
We have looked at the email sent to Monica on the 1st December 2015 advising her of the debit order problem with FNB she has sorted this out. She also responded to your email advising that she sorted the matter out on even date.
There has not been any further emails received or communication on record advising Monica that you still have the debit order problem. I know that if we were aware of this matter we would have ensured that your debit orders are cancelled and that you are refunded accordingly. If you have sent your emails to Anthea directly, unfortunately the communication would have been lost. We sincerely hope that we are able to mend our relationship and service provided and provide the correct feedback.
Please kindly forward your concerns to ***, with your details. You will receive a response and turnaround time regarding your query. To resolve your matter we also need the supporting documents to advise your creditors, and get your funds refunded.
You advised that two of your accounts are in arrears. Please highlight which these accounts are so that we can communicate with these creditors and have your accounts restructured as soon as possible.
Once again our sincere apologies for the miscommunication. Please kindly allow us to assist you further.
Kind regards
Admin and Queries Manager
Pay Plan Solutions
Direct Line | *** Landline | *** Fax | ***
Pay Plan Solutions is registered with the National Credit Regulator (NCRDC1636) under The National Credit Act No.34 of 2005 and is a member of the Debt Counsellors Association of South Africa registration number DCASA0386. For more information and registration details visit www.payplansolutions.co.za & www.ncr.org.za or www.dcasa.co.za.