Disgusted with Pay plan solutions and FNB !!!!!

I have been under debt review for a number of years now. It all started great until I started experiencing difficulties.

I have had legal action taken against me by FNB due to non payment or shortfall of payment. I insisted that I had been making payments but was still forced to pay legal fees for a few months. After arguing for months and insisting on an investigation, I was informed that they had made a mistake and that the funds wasn’t allocated properly. I was very grateful that the matter was resolved. A few months later I started getting calls from FNB legal again stating that once again my accounts had fallen into arrears.

This was another battle seeing as I hadn’t missed any payments from the first point of legal action. I called FNB and I was told that they can’t phone my debt councilor, I need to get them to call the bank. This back and fourth went on for quite some time. According to my debt councilor the banks “ don’t know what they are talking about and don’t know my case “. Now sure , I can understand that but at the end of the day I am still the costemor getting calls when I’m at work by lawyers offices even though I have been paying. I have been waiting for my full report on the matter for almost a year now.

If only that was the last of my problems. I received an email one day that my vehicle was terminated from debt review due to non payment or short payment. I was shocked. I was told by my debt councilor that they don’t have to tell me anything and that it’s my responsibility to ensure that payments get made in full and on time. Funny though, I have been making the exact court order payment to my debt councilor during this time ?

At this time according to my statements I still owed about R 40 000 +- on my car. When the lawyer called me I was shocked. I was told “ don’t worry Sir, you owe less than R 30 000 on your vehicle. The exact difference was R 16 000. It makes me extremely worried about my other accounts as what I am left with in debt now INCLUDING my car as far less than what I was told last year I owed on my car alone ???

How is that even possible ? My debt review statements are still not balancing and I am STILL waiting on correct closing balances.

I am disgusted by the level of humiliation and poor services I have recieved from this company. They promise to get back to you, but they never do on time anyway.

I am sick and tired of playing a game of tennis between my debt councillorbamd first national bank. How is that that in more than a year I still haven’t recieved my correct balances ????? Surely as a consumer I have a right to know what’s happening ?