JL
Jean L
1 reviews | Active since Nov 2014
12 Nov 2015, 09:21
Bad Service and No Feedback
I have app**** for Debt Review, after completing the application I have paid a substantial amount of money over the past 6 months, only to find I am now deeper in debt than before. They are not doing their job or what I paid them for, they received their fees and now do not care what happens further, and I get no feedback or reply from them about what is happening! Extremely poor service and customer relations.
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Pay Plan Solutions's replyOfficial
01 Dec 2015, 09:42Hello Jean Laurens,
Kindly note we have notified all credit providers with regards to Mr J Laurens application on the 22 April 2015 with a Form 17.1We received all COB on the 28 May 2015. Reason for delay, the last loan taken out was on the 17 April 2015. Mr Laurens only advised us of these accounts on the 23 April 2015 after application. The Restructuring summary was sent to the client on the 11 June and I called the client to explain. All Acceptance came in by the 15 July. We also received a counter offer which was discussed on the 17 June 2015 and communicated on the same to the creditor. Client sent an email that his Debit Orders went off and I sorted the matter out for him, which was liaised via email and settled with a telephone call. The clients Draft Order was sent to him on the 23 July 2015 for review and to be signed if happy. We received the document signed on the 27 July 2015. The client called twice with regards to the Consent Order. I explained that there was a delay on the NCT side and we have followed up on the outstanding consent orders. I do not understand why or where the service was deemed unacceptable. We would like to apologize for any inconvenienced caused.
Kindly note we have notified all credit providers with regards to Mr J Laurens application on the 22 April 2015 with a Form 17.1We received all COB on the 28 May 2015. Reason for delay, the last loan taken out was on the 17 April 2015. Mr Laurens only advised us of these accounts on the 23 April 2015 after application. The Restructuring summary was sent to the client on the 11 June and I called the client to explain. All Acceptance came in by the 15 July. We also received a counter offer which was discussed on the 17 June 2015 and communicated on the same to the creditor. Client sent an email that his Debit Orders went off and I sorted the matter out for him, which was liaised via email and settled with a telephone call. The clients Draft Order was sent to him on the 23 July 2015 for review and to be signed if happy. We received the document signed on the 27 July 2015. The client called twice with regards to the Consent Order. I explained that there was a delay on the NCT side and we have followed up on the outstanding consent orders. I do not understand why or where the service was deemed unacceptable. We would like to apologize for any inconvenienced caused.
Pay Plan Solutions's reply01 Dec 2015, 09:42
Official
Hello Jean Laurens,
Kindly note we have notified all credit providers with regards to Mr J Laurens application on the 22 April 2015 with a Form 17.1We received all COB on the 28 May 2015. Reason for delay, the last loan taken out was on the 17 April 2015. Mr Laurens only advised us of these accounts on the 23 April 2015 after application. The Restructuring summary was sent to the client on the 11 June and I called the client to explain. All Acceptance came in by the 15 July. We also received a counter offer which was discussed on the 17 June 2015 and communicated on the same to the creditor. Client sent an email that his Debit Orders went off and I sorted the matter out for him, which was liaised via email and settled with a telephone call. The clients Draft Order was sent to him on the 23 July 2015 for review and to be signed if happy. We received the document signed on the 27 July 2015. The client called twice with regards to the Consent Order. I explained that there was a delay on the NCT side and we have followed up on the outstanding consent orders. I do not understand why or where the service was deemed unacceptable. We would like to apologize for any inconvenienced caused.
Kindly note we have notified all credit providers with regards to Mr J Laurens application on the 22 April 2015 with a Form 17.1We received all COB on the 28 May 2015. Reason for delay, the last loan taken out was on the 17 April 2015. Mr Laurens only advised us of these accounts on the 23 April 2015 after application. The Restructuring summary was sent to the client on the 11 June and I called the client to explain. All Acceptance came in by the 15 July. We also received a counter offer which was discussed on the 17 June 2015 and communicated on the same to the creditor. Client sent an email that his Debit Orders went off and I sorted the matter out for him, which was liaised via email and settled with a telephone call. The clients Draft Order was sent to him on the 23 July 2015 for review and to be signed if happy. We received the document signed on the 27 July 2015. The client called twice with regards to the Consent Order. I explained that there was a delay on the NCT side and we have followed up on the outstanding consent orders. I do not understand why or where the service was deemed unacceptable. We would like to apologize for any inconvenienced caused.