TrustIndex
2
NPS Score
-72
Recommended: Unlikely
Jan '26 - Oct '26
Frequently Asked Questions About Paws Palace
Is Paws Palace trustworthy?
Paws Palace has a TrustIndex of 2 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2015
Appalling service and dishonesty.
If I could give zero stars I would. I placed and paid for an order in December 2025. The last I heard from them was when they sent me a tracking number. According to them the order was delivered but I never received it. Courier company says it was delivered in some address in Soweto but I am in Illovo JHB. I have sent countless e-mails to Paws Palace but they do not even bother to reply. It has now been more than six months and still no joy or response.
1 reviews | Active since Nov 2015
Appalling service and dishonesty.
If I could give zero stars I would. I placed and paid for an order in December 2025. The last I heard from them was when they sent me a tracking number. According to them the order was delivered but I never received it. Courier company says it was delivered in some address in Soweto but I am in Illovo JHB. I have sent countless e-mails to Paws Palace but they do not even bother to reply. It has now been more than six months and still no joy or response.
1 reviews | Active since Apr 2022
PAWS PALACE - BAD CUSTOMER SERVICE
On 23 December 2025 I ordered 2 items from their website. Payment was confirmed for R 727.00. Because it was holiday season, I did not expect it to be delivered. On 9 January 2026 I send a follow-up email to find out when it will be delivered. The response back was" Hi there, I'm so sorry it has been a crazy time of year and due to delayed shipment from suppliers we were unable to keep to our delivery times but we do have the stock now and we are rushing to get everything out as fast as possible, I'm sorry again for the delay. Kind Regards Paws Palace." On 28 January 2026 I send another email and up to date no response. On 6 February 2026, I chatted with the bot on their website. No response. Today I've send them a Messenger and still no response. If you have a company like these at least have contact details other then email. Respond it is good client services. Either I receive my goods or I want my money back.
1 reviews | Active since Apr 2022
PAWS PALACE - BAD CUSTOMER SERVICE
On 23 December 2025 I ordered 2 items from their website. Payment was confirmed for R 727.00. Because it was holiday season, I did not expect it to be delivered. On 9 January 2026 I send a follow-up email to find out when it will be delivered. The response back was" Hi there, I'm so sorry it has been a crazy time of year and due to delayed shipment from suppliers we were unable to keep to our delivery times but we do have the stock now and we are rushing to get everything out as fast as possible, I'm sorry again for the delay. Kind Regards Paws Palace." On 28 January 2026 I send another email and up to date no response. On 6 February 2026, I chatted with the bot on their website. No response. Today I've send them a Messenger and still no response. If you have a company like these at least have contact details other then email. Respond it is good client services. Either I receive my goods or I want my money back.
1 reviews | Active since Dec 2022
Don't trust Paws Palace
I placed an order with Paws Palace on 31 December 2025 for a Pet Hair Remover Glove and paid them using my credit card. To date, I am still waiting for the delivery of my order despite following up with them via email. The last email I received from them was on 26 January to say that my order should have been sent out the previous week. No emails since. There is no contact number or address for them so one is only able to correspond via email. This is very ************ behaviour and I fear that I have been ****med!
1 reviews | Active since Dec 2022
Don't trust Paws Palace
I placed an order with Paws Palace on 31 December 2025 for a Pet Hair Remover Glove and paid them using my credit card. To date, I am still waiting for the delivery of my order despite following up with them via email. The last email I received from them was on 26 January to say that my order should have been sent out the previous week. No emails since. There is no contact number or address for them so one is only able to correspond via email. This is very ************ behaviour and I fear that I have been ****med!
1 reviews | Active since Mar 2024
Paws Palace doesn't deliver promised goods.
My daughter placed an order for the Grooming Glove on 20th Dec 2025. On 20th January an sms was received to advised that order was collected by Aramex and would be delivered shortly. There was no delivery on that date and when contacted by email *** she was advised that it would be delivered by 21st January. Still no delivery and having contacted them again, on 23rd January they came back and now advised that there was an issue with the order. Since then there has been no communication from Paws Palace...... When my daughter tried to cancel the order after the first two enquiries about non delivery, she was told that if cancelled she would only be reimbursed 46% of the cost.....
1 reviews | Active since Mar 2024
Paws Palace doesn't deliver promised goods.
My daughter placed an order for the Grooming Glove on 20th Dec 2025. On 20th January an sms was received to advised that order was collected by Aramex and would be delivered shortly. There was no delivery on that date and when contacted by email *** she was advised that it would be delivered by 21st January. Still no delivery and having contacted them again, on 23rd January they came back and now advised that there was an issue with the order. Since then there has been no communication from Paws Palace...... When my daughter tried to cancel the order after the first two enquiries about non delivery, she was told that if cancelled she would only be reimbursed 46% of the cost.....
1 reviews | Active since Jan 2020
Disappointment with Paws Palace
Purchased an item on the 18th of December 2025. Numerous up and down emails. 23 January 2026 and no goods. Received an email today saying there was a problem with my order after they told me my order had been collected by Aramex. Requested tracking number - said I should receive it shortly. Nothing received. They advertised a Christmas special, advertised a New Years Special although they have not even processed their Christmas specials. Unacceptable.
1 reviews | Active since Jan 2020
Disappointment with Paws Palace
Purchased an item on the 18th of December 2025. Numerous up and down emails. 23 January 2026 and no goods. Received an email today saying there was a problem with my order after they told me my order had been collected by Aramex. Requested tracking number - said I should receive it shortly. Nothing received. They advertised a Christmas special, advertised a New Years Special although they have not even processed their Christmas specials. Unacceptable.
1 reviews | Active since Apr 2014
****mers - stay away!!!
Stay away from these ****mers. Placed an order a month ago and have heard nothing. Countless follow up emails, no feedback. They have blocked me on Facebook as well when I queried them. Stay away unless you enjoy giving money away. I will be opening a case against them if nothing happens.
1 reviews | Active since Apr 2014
****mers - stay away!!!
Stay away from these ****mers. Placed an order a month ago and have heard nothing. Countless follow up emails, no feedback. They have blocked me on Facebook as well when I queried them. Stay away unless you enjoy giving money away. I will be opening a case against them if nothing happens.
1 reviews | Active since Dec 2012
PAWS PALACE **** AND *******
Purchased item 9th December 2025, now 19th January 2026 and no sign. Tried to cancel but cant. Facebook useless when trying to report. Seems an easy way to **** people out of money. Just dont give any details except a basic gmail address... GRRRRRR
1 reviews | Active since Dec 2012
PAWS PALACE **** AND *******
Purchased item 9th December 2025, now 19th January 2026 and no sign. Tried to cancel but cant. Facebook useless when trying to report. Seems an easy way to **** people out of money. Just dont give any details except a basic gmail address... GRRRRRR
1 reviews | Active since Jan 2026
Paws Palace- poor service, poorer quality
I placed an order early December- with an additional payment for express shipping. After countless emails following up on the order, requesting a contact number and eventually a refund- my order magically arrived on Friday 16/01. Firstly, my address wasn’t given to the courier, simply my suburb causing much confusion for Aramex. Secondly, I can confirm that all of the items are from Temu- as I followed a QR code to read set up instructions and Temu documents opened up. I have since found all items I ordered on the Temu platform for a fraction of the cost I paid to Paws Palace. Naturally, they are poor quality. This business is a ****, items are not worth the price and I would strongly advise against ordering from this company.
1 reviews | Active since Jan 2026
Paws Palace- poor service, poorer quality
I placed an order early December- with an additional payment for express shipping. After countless emails following up on the order, requesting a contact number and eventually a refund- my order magically arrived on Friday 16/01. Firstly, my address wasn’t given to the courier, simply my suburb causing much confusion for Aramex. Secondly, I can confirm that all of the items are from Temu- as I followed a QR code to read set up instructions and Temu documents opened up. I have since found all items I ordered on the Temu platform for a fraction of the cost I paid to Paws Palace. Naturally, they are poor quality. This business is a ****, items are not worth the price and I would strongly advise against ordering from this company.