WRONG TESTING AND NO CUSTOMER SATISFACTION

<p>It all started when i needed to do HIV test wor my work. I called Pathcare Upington to get the fees and rates and the lady was very very kind in helping me gave me an ammount that was i think under R200. the total of alll my test was R1111 if it was cash! Then i went to Dr. C Schoeman who practices in PRIESKA to do my test.When i went back to the doctr to receive my results Dr. Schoeman told me the wrong tests was done as he discribed i t an "expensive HIV test counting all the cells, but you dont have to worry to pay that youll pay the normal HIV test fee" short after i received an invoice from Pathcare saying i need to settle payment and the HIV Qualitative test will cost me R1200. I was furious and emailed their accounts. A Sheila call me asking me about the querry for an investigation. Not once did she wrry about my satisfaction she briefly told me that this investigation is closed she have don here part now i need to do my part with Dr. Schoeman! I work in a 5* Cruise Line and NEVER EVER will i give such pooor customer service as Sheila ill lose my job for that! I then contacted Dr. Schoemans offices and asked for the problem to be resolved with Pathcare. They then returned to me by phonecall stating i need to come do the normal HIV test in order to get the HIV Qualitative from my bill. This morning i get yet another invoice from Pathcare saying i need to settle my bill giving me -R291.47 discount! I am so srry i will not pay this bill because i did not request this test!!!! Wether its Pathcares fault or Dr. Schoemans fault i WILL NOT pay this test!!! If you go to a restaurant andim ordering steak and they return to me with pork chops thats more expensive wil you PAY it??? I surely wont!!!</p>