where is my money?

<p>I had a Pathcare bill I had to pay and was afterwards notified that the bill was already paid by the medical aid and a refund was due to me. This I recieved in the form of an e-mail from Pathcare on 01/08/2016 but the letter attached was dated 29/07/2016. On 08/08/2016 I phoned and spoke to Zola and enquired when the money will be paid in. She confirmed that the cheque was paid in and will show in my account in a day or 2. Today (11/08/2016) I phoned again and spoke to Lindsay from Pathcare to say that they are still busy with my refund and it will take up to 21 working days. </p> <p>I was not happy to hear this especially after I was already told the money was already paid in my account. I asked her to put me through to a manager (preferably in the finance dept) but I was cut off and I tried 3 times (being cut off every time).</p> <p> </p> <p>I eventually got through to a manager in the finance dept that I had to explain my story to.</p> <p> </p> <p>My problem is all the confusing information I am getting and also that the departments (call centre/finance) does not seem to know what the other is doing and giving clients incorrect information. But most of all, why must I pay my bills on time but have to wait so long to get money back. Companies are quick to report consumers to the National Credit Bureau as late payers, but we as the consumers have to wait so long (and with much grief in my case) to get my money back.</p>