Unfair treatment

Hello Peter, On the 26th of November at around 8:23, I went to do my COVID test for travelling purposes at path care Middestad centre in Bloemfontein. My results came out same day at 13:33. Few minutes after that I recieved an SMS from Air Austral informing me of the cancllation of my flight due to the Announcement of the new Variant in South Africa. I immediately contacted intercape as I had booked a bus ticket to OR Tambo Airport, they told me that they can't refund me however they'll give me a voucher which last for three years " big ups to them as this made my life very easy" I then contacted path care and spoke to a lady and informed her that I won't be travelling anymore due to the unforeseen and unfortunate discovery. She asked me to send an email even though there isn't much they can so to help me. I sent an email and there was no response till the following day. I sent emails for three consecutive days with no luck. Due to my persistence I got a call from a guy by the name of Mongezi from path care who said there's nothing they can so for me. I told him that I won't be travelling anytime soon so can't they give me a voucher or some sort of arrangement for a free test on my next trip. He insisted that He can't help me since they are not a travelling agency and are not responsible for the cancellation of my trip. I tried to show him that I am a struggling artist who's trying to make ends meet and R850 is a lot of money for me to just pay and not be able to travel. He ended up by saying he can't help me at all however should I need to travel again I must call him but He doesn't promise to help me at all. I then asked him what's the point of me calling him if he can't help me? He insisted that he can't promise me anything. I feel like path care needs to reason with me as to why they can't compesate me for the global crisis that is affecting all of us. At least they have collected R850 from me which I am not expecting them to refund but some sort of a relief.