PJ
Peter J

1 reviews | Active since Apr 2019

11 Jan 2022, 16:12

UNCARING.

This company is a fine example of how an accounts department can destroy all the customer trust and respect that the technical people in the field have worked hard to achieve, because I for one will never use these people again. The harassment and one-sided communications I have received from the bean counting department is a disgrace and they should not be allowed direct contact with patients. My many requests for a statement showing the miniscule amount that is outstanding is still falling on deaf ears but the harassment to pay the unknown amount continues weekly. Having 9 months of chemotherapy is bad enough without the additional stress generated by these uncaring and unsympathetic people.

0
Replies (4)
Pathcare
Pathcare's reply11 Jan 2022, 16:35
Official
Dear Peter Jones

I have sent you an email and left a voice message. Please let me know when I can call you as I would like to discuss this matter with you.

Yours sincerely
Sharon van der Berg
PathCare Debtors
Pathcare
Pathcare's reply12 Jan 2022, 07:43
Official
Dear Peter Jones

Thank you for speaking with me yesterday with regards to this incident that occurred. I have sent you an email in this regard as well.

Please do not hesitate to contact me directly for any assistance going forwards

Yours sincerely
Sharon van der Berg
PathCare Debtors
PJ
Peter J's update12 Jan 2022, 11:26
Reviewer Update
I was contacted by PathCare soon after posting my message and I'm happy to say that the problem has now been resolved to my satisfaction.
Pathcare
Pathcare's reply12 Jan 2022, 11:57
Official
You are most welcome Mr. Peter Jones

Best Regards
Sharon van der Berg