*****ulent invoicing

Dear Sir / Madam

I would like to lodge a complaint against PathCare. I am escalating this as PathCare has failed to work with me to resolve this issue.

I am a cancer patient and having this matter remaining unresolved continues to cause me unnecessary stress.

PathCare has: 1. Communicated different amounts that they claim to be owing by me. I brought this to their attention and that this is confusing to me. I further communicated to them that since they've lost credibility as far as I'm concerned, they need to provide me with documentary evidence of the triggering event (s) / date and where tests were done.

2. Ignored my requests for them to provide documentary evidence of the triggering event (s) / date and where tests were done, thereby failing to demonstrate to me why they believe I owe them. They only sent statements from their Accounts Department, which prove nothing to me.

3. Based on the above, I believe that they have *****ulently charged me for tests that they cannot provide evidence that I took during 2024.

4. Continued to claim from Bonitas although they had sent me an invoice of approximately R 1 650 to settle, which I did around March/April 2024.

5. On Monday the 16th of September 2024, Leclerq who works for PathCare, telephonically admitted to using wrong ICD-10 codes when submitting claims to my medical aid Bonitas.

6. Damaged my reputation and excellent credit score by forwarding my details to a debt collector, Blake and Associates.

7. Continued to harass me and cause emotional and physical stress by having these debt collectors call me and sometimes in the middle of the night. I have brought this to their attention and they have ignored this and the harassment continues.

I am seeking the following remedies from PathCare:

1. Refund me my money that I paid to them as they cannot demonstrate that they a). provided a service to me that cost approx R 1 650, b). my medical aid Bonitas never settled this amount with them. 2. Have their debt collectors stop harassing me.

3. Repair the damage they've done to me emotionally and physically.

4. Repair the damage that they've done to my reputation and excellent credit score.