The Pathcare Experience !! Bad attitude & bad service , whose next?

Received a phone call from extremely rude debt collector asking me to pay bills from Pathcare which I was never invoiced for., let alone aware of it. After few very unpleasant harassment, decided to call Pathcare and was transferred to their account dept, to a lady called Margot. I can tell you now, she won the first price for the rudest and most obnoxious person in South Africa. Shame on you woman..how more unprofessional can you be?? A very painful conversation with a lady not interested in helping me and when politely confronted with her nonsense, hang up on me in the middle of our conversation. Is this common practice at Pathcare ?

Anyway , I went to Pathcare office at the Blouberg Hospital hoping for a better treatment and to my surprise, the lady at the help desk was very pleasant not to mention very helpful. After listening carefully to my complaint she decided to look at possible reasons explaining why I did not receive any invoice and why the result where never communicated by the Blouberg hospital. First of all , the address they had for me on record was incorrect which could easily explain why I did not receive their invoice. Second, I was explained that it is the responsibility for the ER Doctor to communicate the result to me which was never done nor forwarded to me for medical follow up or reimbur*****t opportunity. To recap, no results were ever handed to me and no invoice was ever sent out to me but I am getting harassed by Pathcare Bull Dogs and ill treated by there account Staff. Well done Margot!! Way to cost the company a bad reputation and a bad name. I am preparing a formal complaint to the Ombudsman who I am confident, will be very interested to see how you treat or bully your customers. Good business practice should always be at the for front of any company and good communication paramount, it seems my dear Margot that you are lacking both. I rather spend my money in court and having you on a stand looking silly. Get a life !!