Terrible Service

I received an SMS regarding an outstanding balance payable to Pathcare. I called in to their call centre wanting to find out why I owed them a balance. The agent was rude and impolite, she said I did not have a sufficient balance on my medical aid to settle the balance. When I offered to send her a medical aid statement showing her my balance, she said that I need to 'sort it out myself'. <br> There was no willingness to assist, neither was there any sense of urgency. I think Pathcare need to send their call centre staff for service training.