1 reviews | Active since Jul 2011
Shameful Service
In Dec I had surgery and my medical aid confirmed to me that I am covered. I received an invoice in Jan from pathcare for R82 which they did not claim from my medical aid. I advised that they should claim as this forms part of my in hospital claim.They lady on the phone even admitted that my medical aid details were available- they just did not claim. <br> <br> Now in April I received a final demand letter for payment or else they will take action. <br> <br> I would rather pay this amount than have to endure another minute dealing with pathcare. <br> <br> I made payment and emailed to confirm. 2 days later and no confirmation of receipt. <br> <br> Shows how Pathcare does business.
Dear Mr Reddy,
As discussed. Due to an error that occurred with your medical aid udating their member validation data base, we were unable to submit your claim. We have queried it on your behalf and they rquested we resubmit it with the previous membship no. as the service was rendered prior to your change in options. Accounts and sms notifications were forwared to you, prior to the demand letter.We will keep you posted and will refund you, if paid by medical aid.
We thank you for your payment received.
Receipts for SNAPSCAN payments are issued on request.
Thanking you for your co-peration and assuring you of our best intentions at all times.
Yours sincerely,
Heather Daniels.
PathCare Debtors.
Best regards,
Dear Mr Reddy,
As discussed. Due to an error that occurred with your medical aid udating their member validation data base, we were unable to submit your claim. We have queried it on your behalf and they rquested we resubmit it with the previous membship no. as the service was rendered prior to your change in options. Accounts and sms notifications were forwared to you, prior to the demand letter.We will keep you posted and will refund you, if paid by medical aid.
We thank you for your payment received.
Receipts for SNAPSCAN payments are issued on request.
Thanking you for your co-peration and assuring you of our best intentions at all times.
Yours sincerely,
Heather Daniels.
PathCare Debtors.
Best regards,