Servive delivery

I had bloods taken (standard test), on Thursday 19th September 2024. I got the results through the patient portal on Friday 20th. The referring Doctor did not get the results on Friday. I called the rooms on Monday 23rd September, and still no results. The rooms called Pathcare requesting the results, and they were only then emailed to the Doctor. I called Pathcare asking why it had taken so long, as I have to travel tomorrow and wanted info regarding my medication. Still waiting, as the rooms asked for them to be delivered due to the urgency. These tests are really expensive, and one would think that urgency is quintessential. The lady at Pathcare was rude and displayed no empathy at all. Poor service delivery. Prof R.Dunn