Rude Call Centre Consultant

<p>Good day,</p> <p> </p> <p>Today I got a call from a call centre consultant from Pathcare, his name is Myron Fielb( ********** ) and was extremely rude and speaking to me like am an idiot. He had the arrogance of someone who thinks he can just scream and speak with a condescending tone. On 22 July 2017, I went to Pathcare(Plumstead) and got an excellent service. He then called me, he did not even ask me if am able to speak since I am at work and he first called me Mr then said Mrs Khewu, I then told I am Miss Khewu. He had no patience to even explain, just told me this is what I owe. I was quite shocked as I was under the impression that I had already payed at Pathcare. When i asked where the extra money is coming from he then rudely told me that it could be from my doctor or automaticated by the system. This is the first time i do this, so I was obviously shocked, he was annoyed by my follow up questions. He also had the audicity to tell me I can talk to his TL if I want to, not as someone who is apologetic, but he did not care. It is absolutely appaulling for him to be even on the phones with clients. When you go for tests, you are already stressed and worried that something is wrong with you, you pay and think atleast you got the best service. Then when you think you are out of the woods, you get a rude and inconsiderate punk who is a bully because he knows you cannot see him. He needs to be dealt with accordingly. I am very disappointed. He said I can go to Pathcare if i want, but I would still have to pay. </p>