Rough Approach
I had to do blood tests this morning at pathcare in Kuilsriver Netcare . The staff there are very friendly and helpful. Now I have been going to pathcare for blood tests on numerous occasions over the months, and not once have I encountered a bad experience. Today however the nurse that assisted me handle me in a rough way like she wasn't concerned if I get hurt or not. Now yes I know that a needle is going to be stuck into my arm but the manner in which 1 puts it in does matter to me. She was not gentle at all with this, even when she was done she pulled the needle out so fast and now a few hours later I feel alot of pain in my arm. I just wanted to create the awareness that when nurses deal with patients they need to have a gentle approach at all times. This girl was not unfriendly but it's like she just wanted to get done quickly.
Helpful (0)
Replies (2)0
Replies (2)
Pathcare's replyOfficial
31 Aug 2018, 14:41Dear Kaylee
Your complaint has been escalated to the Head of our Nursing division.
We sincerely apologise for the discomfort caused and assure you that the matter is being investigated.
We will respond via hello peter, before close of business, Monday 03/09/2018
Thank you.
Yours sincerely,
Sharon van der Berg
Best regards,
Pathcare's reply31 Aug 2018, 14:41
Official
Dear Kaylee
Your complaint has been escalated to the Head of our Nursing division.
We sincerely apologise for the discomfort caused and assure you that the matter is being investigated.
We will respond via hello peter, before close of business, Monday 03/09/2018
Thank you.
Yours sincerely,
Sharon van der Berg
Best regards,
Pathcare's replyOfficial
05 Sept 2018, 13:38Dear Kaylee
The email from our Area Manager Head of the Kuilsriver depot has reference to your complaint being attended to and the incident thoroughly investigated and amicably resolved.
We assure you of our best intentions at all times and that it is not our intention to offer a disservice to our valued clients and supporters.
Please accept our sincere apologies once again for the inconvenience caused and we trust that you are doing well.
Kind regards,
Sharon van der Berg
PathCare Debtors
Best regards,
Pathcare's reply05 Sept 2018, 13:38
Official
Dear Kaylee
The email from our Area Manager Head of the Kuilsriver depot has reference to your complaint being attended to and the incident thoroughly investigated and amicably resolved.
We assure you of our best intentions at all times and that it is not our intention to offer a disservice to our valued clients and supporters.
Please accept our sincere apologies once again for the inconvenience caused and we trust that you are doing well.
Kind regards,
Sharon van der Berg
PathCare Debtors
Best regards,