Ridiculous "outstanding balance"

I've received a bill from pathcare n1 city cape town of R3200 for tests that was done and submitted to medical aid and when I queried with medical aid this is the response I get : Dear Valued Member

Provider name: Drs Dietrich Bruce E Street & Partners Treatment date: 03 March 2019 Thank you for your enquiry received regarding reference number 130819QKSWZK.

Thank you for your enquiry, the pathology codes 3974 and 4434 that rejected as rate to be confirmed was rejected correctly at this point in time.

Awaiting a decision on these codes the rejection will remain as is. Queries regards this will only be reviewed once a different decision is received to the existing rule.

You will be informed by the provider on the outcome of this decision until then this query is seen as concluded.

When the status change you may log a new query and we will review these codes based on the new information.

Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.

Yours sincerely

Engela Banks-Baird. Now how is this my fault when pathcare failed to supply the correct codes and confirm the amount as requested by medical aid. Please rectify this as it is ridiculous for me to have to sort out as there are people in accounts that get paid to attend to these things... This should have only come to my attention at the last instance. This is the sms received from pathcare "Your PathCare bill submitted to Med Aid reflects a balance of R2386.80 Please settle or Call ***. FNB/RMB Bank Acc *** Code 204109 ***"