Refund due to me - ***.

I am UPSET and DISAPPOINTED with the low level of service I have been receiving from Pathcare. My father was hospitalized and used their services. The medical aid did not cover his Pathcare bills, so we paid all the bills they sent to us as they were threatening to send me to their lawyers if no payment received. After making the payments, I was advised that I had overpaid them - after I paid based on the bills they sent me. Send all necessary documents for my refunds. I have been trying to get my money back since the 11.04.2016, and I keep calling and sending emails everyday and get transferred from one department to the other...still no joy. I have spoken to Alleta, Chantal, Shevon, Lebo, etc. even lost count. This is unacceptable as you're so quick to talk legal action when money is due to you. I WANT MY MONEY TODAY!!!