PROMPT REPLY

I had outstanding accounts that was not paid by our medical aid due to insufficient funds. I contacted the accounts department and made arrangements to pay of those accounts. I made my first payment in December and second one in January. I received a 60 days notice on one of the accounts. I immediately rep**** back with the proof of payment. After numerous calls to there call centre and promises from the call centre agents my problem was not resolved. I had no choice to log a complain on Hello Pieter. Few hours later a lady by the name Sharon Van Der Berg who is a Senior Technical Specialist from Pathcare contacted me. Well-spoken and was very sincerely for want I went through. She promise to look into the matter and keep me updated. The next morning I received a email from her that the banking department trace the payment and was allocated against my account. What a relieve. She is really went out of her way. Thank You Sharon.