Poor Service from PathCare
On the 30th of May 2020 I went to PathCare to do my medical examinations for Old Mutual Policy. They took my blood and completed my short Medical Report as per Old Mutual's requirements. Pathcare sent all the documents except for my short Medical Report which is required for the approval of my policy. The PathCare that I went to is Mitchell's Plein Meloned. I have since been trying to get it sent to the brokers of Old Mutual and PathCare keeps on saying they'll send.
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Replies (4)
Pathcare's replyOfficial
05 Jun 2020, 07:46Dear Andy M,
I have escalated your complaint to our client services officer, I will revert soonest.
Would you kindly email me your contact details to debtors at pathcare dot org
Yours sincerely
Sharon van der Berg
Pathcare Debtors
I have escalated your complaint to our client services officer, I will revert soonest.
Would you kindly email me your contact details to debtors at pathcare dot org
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Best regards,
Pathcare's reply05 Jun 2020, 07:46
Official
Dear Andy M,
I have escalated your complaint to our client services officer, I will revert soonest.
Would you kindly email me your contact details to debtors at pathcare dot org
Yours sincerely
Sharon van der Berg
Pathcare Debtors
I have escalated your complaint to our client services officer, I will revert soonest.
Would you kindly email me your contact details to debtors at pathcare dot org
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Best regards,
's updateReviewer Update
05 Jun 2020, 14:39I've just sent an email now. I ended up going back and had to redo the 'Short Medical Report'. I hope it will be forwarded to the necessary people timeously.
's update05 Jun 2020, 14:39
Reviewer Update
I've just sent an email now. I ended up going back and had to redo the 'Short Medical Report'. I hope it will be forwarded to the necessary people timeously.
Pathcare's replyOfficial
05 Jun 2020, 14:55Dear Andy
Thank you I have received your email, our client services officer is busy sorting out this issue. I will forward your details to him to make contact with you.
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Thank you I have received your email, our client services officer is busy sorting out this issue. I will forward your details to him to make contact with you.
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Best regards,
Pathcare's reply05 Jun 2020, 14:55
Official
Dear Andy
Thank you I have received your email, our client services officer is busy sorting out this issue. I will forward your details to him to make contact with you.
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Thank you I have received your email, our client services officer is busy sorting out this issue. I will forward your details to him to make contact with you.
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Best regards,
Pathcare's replyOfficial
12 Jun 2020, 09:50Dear Andy
I hope the matter at hand was amicably resolved.
Please accept our sincere apologies for inconvenience caused, assuring you of our best attention at all times
Yours sincerely
Sharon van der Berg
Pathcare Debtors
I hope the matter at hand was amicably resolved.
Please accept our sincere apologies for inconvenience caused, assuring you of our best attention at all times
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Best regards,
Pathcare's reply12 Jun 2020, 09:50
Official
Dear Andy
I hope the matter at hand was amicably resolved.
Please accept our sincere apologies for inconvenience caused, assuring you of our best attention at all times
Yours sincerely
Sharon van der Berg
Pathcare Debtors
I hope the matter at hand was amicably resolved.
Please accept our sincere apologies for inconvenience caused, assuring you of our best attention at all times
Yours sincerely
Sharon van der Berg
Pathcare Debtors
Best regards,