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Anneline F

1 reviews | Active since Jan 2021

18 Apr 2023, 11:25

Poor service and incompetence

I got an email from an attorney yesterday saying that I owe money to Pathcare from Feb 2022. I have never once received an account to pay this. Now I have to pay additional fees. They have a very old address and cell number of my husband. Which I cannot understand because every time you do bloodwork you complete new forms. They did not even contact us or emailed us and they just hand you over. So pathetic service. I am shocked.

0
Replies (4)
Pathcare
Pathcare's reply18 Apr 2023, 15:31
Official
Dear Mrs Anneline Fourie

Thank you for contacting Pathcare. 

Could you kindly provide more information as I do not find any accounts that shows outstanding under any of the information provided.

Yours sincerely
Stephen Moyce
Pathcare debtors 
AF
Anneline F's update19 Apr 2023, 12:18
Reviewer Update
G*** – *** - JACOBUS A FOURIE WAS PATIENT ON 2022.02.22 - DR JANO DE BEER WAS REFERRING DR.

PATHCARE ACCOUNT
OUR REF NUMBER: DEB568240

I sent an email to '***' on Monday. No reply as yet. All the info is on the email as well. As I see on your reviews it looks like your accounts department is the problem and they do not know what they are doing.

I cannot pay an attorney account if I do not even have an account from you

My email is ***
Pathcare
Pathcare's reply19 Apr 2023, 12:33
Official
Dear Mrs Anneline Fourie

Thank you for your response. 

I will investigate this account and provide feedback via email as soon as possible.

Yours sincerely
Stephen Moyce
Pathcare debtors 
Pathcare
Pathcare's reply19 Apr 2023, 13:58
Official
Dear Mrs Anneline Fourie

Thank you for your feedback. 

I can confirm that the account is now sorted.

Yours sincerely
Stephen Moyce
Pathcare debtors