Poor Customer Service and Accounting pratices

This amount has been paid. I am not there to reconcile your payments from my medical aid. In the future please do reconcile payments received to customer before you demand payment.

Also, I have trying to sort out this for some time, because there where authorisation for these services in the hospital. However, your refusal to contact the Dr and or the medical aid do deal with your claim to the medical aid is really bad client services. In the future I will request any Dr not to use your services anymore. I asked the call centre to escalate the matter and ask, customer care manager to call me back. Did not do it. Please don't threaten customer over the phone.