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Martin C

1 reviews | Active since Apr 2025

28 Sept 2026, 10:28

Poor account administration and customer service

I queried a PathCare account after a blood test was performed based on approval from my ex-wife, who is not a member of my medical aid. Form was not filled in by me, it was not signed at all, yet I'm held responsible for the account. I was told the matter had been escalated to a team leader for investigation.

A month passed with absolutely no feedback, despite my query remaining unresolved. Instead of receiving the promised response, I was sent a final demand for payment.

PathCare's accounts administration appears completely disconnected from its customer service process. Queries are acknowledged but not resolved, communication is non-existent, and collection action proceeds regardless. Very disappointing experience and poor customer service.

0
Replies (5)
Pathcare
Pathcare's reply28 Sept 2026, 11:52
Official

Dear Mr M Cloete,

Thank you for contacting Pathcare. I am raising this with the manager concerned to investigate and provide feedback to you. 

Yours sincerely
Zeedrey Blankenberg
Pathcare Debtors 

MC
Martin C's update01 Oct 2026, 12:31
Reviewer Update
PathCare has advised that the blood test request form was completed by a third party at a doctor's practice. This means a third party completed the request, the form was not signed, and the claim was submitted to my medical aid, which did not pay the account. Despite my dispute regarding the authorization process, I am still being held responsible for the outstanding amount. I have serious concerns regarding the authorization and billing procedures followed and will be referring the matter to my medical aid for further investigation.
Pathcare
Pathcare's reply01 Oct 2026, 13:13
Official

Dear Mr Cloete,

Thank you for your concerns raised. I will forward this to the manager who have made contact with you.

Yours sincerely
Zeedrey Blankenberg
Pathcare Debtors 

MC
Martin C's update02 Oct 2026, 09:27
Reviewer Update
I would like to express my sincere appreciation to Yolandie Fourie and Chantel van Niewenhuizen at PathCare for the professional manner in which this matter was ultimately handled. After I raised my concerns, they took the time to review the matter thoroughly and communicate the relevant information to me. While there was initial frustration regarding the process and the lack of communication, I appreciate their willingness to engage constructively and address my concerns in a professional and respectful manner. Thank you to Yolandie Fourie and Chantel van Niewenhuizen for your assistance, professionalism, and efforts in resolving this matter. Your support is genuinely appreciated.
Pathcare
Pathcare's reply02 Oct 2026, 09:36
Official

Dear Mr Cloete,

Thank you for the positive outcome. I will inform Yolandie and Chantel about this. I am so glad that there was an amicable resolution.

Yours sincerely
Stephen Moyce
Pathcare Debtors