Path(etic)care - Pathcare CapeGate

I have to do a comprehensive drug test for work purposes. So i went to Pathcare CapeGate at MediClinic CapeGate on the 9th of Jan 2019. Initially i was helped by very compatent staff and was told i could get the results in 3 days time because of a TB test which takes a certain time to complete. I went there 15 Jan to pick up my results... The results were not ready. There was...and still to this date, 05/02/2019, an outstanding urine test i never got the results from. When I was there to pick up my results, i was helped by someone "just helping out" and the level of service was definitely not what i have experienced previous times before i have visited Pathcare... I have left my telephone number and email address to notify me "whenever they have received my results" and still no news. How pathetic can service get...