LC
Lana C

1 reviews | Active since Sept 2020

06 Sept 2023, 14:09

Pathetic Service at Century City Pathcare

I had an appointment with Intercare Century City more than two weeks ago during which I had blood drawn for testing. After three days of not receiving any feedback, I phoned them and the rude receptionist told me there's nothing she can do about it and that I simply had to wait. Eventually 5 days later, the doctor phoned me only to tell me they have to draw blood again because something went wrong with the previous sample - this was last week Thursday.

This morning (Wednesday) I once again phoned and was informed that the doctor isn't in and won't be for a couple of days. I drove to Intercare Century City (for the 4th time in two weeks) and after the staff at Pathcare finally figured out how to use the printer, I finally have my blood tests which I was originally promised I would have within 24 hours due to the urgency.

Ridiculous service and rude staff. I will never make use of them again.

0
Replies (2)
Pathcare
Pathcare's reply06 Sept 2023, 16:15
Official
Dear Lana 

Thank you for contacting PathCare, I have escalated your concerns raised to the Area Manager concerned. I trust she will contact you soonest in this regard

Yours sincerely
Sharon van der Berg
PathCare Debtors
Pathcare
Pathcare's reply07 Sept 2023, 16:40
Official
Dear Lana 
I received email response that one our seniors in charge spoke with you in regards to this matter that was raised.

Your sincerely
Sharon van der Berg
PathCare Debtors