Pathetic service

I have been battling to get assistance to sort out my account since 2020. I have never came across such pathetic service and *********** staff members not to mention unkind and rude.

I have made payment on the arrears in question it reflects on my statement however was reversed again and no one can give me answers instead they are demanding full payment instead of trying to assist me to come to an conclusion to resolve the matter as well as threatening to hand over my account but no one is willing to assist me by finding out why payments has been debited from the credits and the money just disappeared and now pathcare expects me to pay again? As well as medical aid payments that has been made and i have forwarded all the proof to them but no allocations has been made and all i get is messages threatening to hand over my account instead of looking into their staff not doing their work!!!

How pathetic can companies be!!! I would appreciate it if a manager can contact me to make an appointment to sit down with me to correct my account in order for me to submit my shortfalls to my gap cover to pay my outstanding balance that could of been done a long time ago!!! Because the accounts consultants are pathetic!!!