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JENNI E

1 reviews | Active since May 2022

20 May 2022, 08:25

Pathetic Pathcare

I needed to have bloods taken, arrive before opening, 8am, Intercare gets opened with a lady opening the Doors, Clicks security open their store...Pathcare.... nothing about 8.03am lights go on, roller at blood section goes up and there they just sit!! Looking at us as if we were mad... then the lady on the left, gestures with her arms and facial expression of irritation to push the doors open, but in the way of....what are you waiting for,... like we were supposed to know this? On entering, she says with real attitude, you just needed to push the door.. I ask how were we supposed to know that, she said well the lights were on, I said you should have opened the door and welcomed us in, we are your clients, to that her colleague next to her (sister Judy/Julie) says, does she think she is someone special.... Wow, ofcourse I'm special....I'M YOUR CLIENT!!! It's not the 1st time I have experienced bad attitude at this branch of Pathcare, but it certainly was the LAST!!

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Replies (2)
Pathcare
Pathcare's reply20 May 2022, 09:02
Official
Dear Jenni E

Thank you for contacting us . I a sad to hear about your experience at our rooms. I am escalating your complaint to the Area and Zone Manager

Your sincerely
Sharon van der Berg
Pathcare Debtors
Pathcare
Pathcare's reply23 May 2022, 09:04
Official
Dear Jenni Eastham

I trust you are well. I received feedback from our Zone Manager with regards to this incident and that you were contacted in this regard.

I trust that all were amicably resolved.

Your sincerely
Sharon van der Berg
Pathcare Debtors