Pathetic customer service

<p>I am highly upset and disappointed by the service I received from Pathcare. My medical aid paid my debt on 06 May already yet Pathcare only informed me that I was due for a refund on 23 May. I gave them my bank details on 24 May and to date my money has not been refunded. What irks me the most is that when I call them nobody knows when the refund will be done. What kind of business does not have any SLA's, they will get to your query whenever they do but they dont know when that will be. When you owe pathcare they send you emails with BOLD RED font size 54 that they want their money or they will take legal action against you, yet when you have to be refunded they tell you in a bored tone that they do not know when you will get your money. This is totally ridiculous, unacceptable and unfair!!!</p>