Pathetic Accounts Department

My wife was submitted to hospital on 31/08/15. An array of blood samples was taken and tested by Pathcare.<br> <br> All the bills was submitted directly to my medical aid, except for one which was mailed to myself. I paid it on 14/09/15 (within a week from receipt) and submitted it to my medical aid which paid the bill directly to Pathcare. They stated they have a contract with Pathcare and I must ask for a refund. Also the bill they sent me was for R 115.40 more than what was due. <br> <br> The interaction with Pathcare:<br> 15/09/15 ask for refund, told to wait 10 days for the amount to reflect.<br> 28/09/15 ask for refund, told it does reflect and that payment will take a week and done by cheque.<br> 12/10/15 they are processing it.<br> 03/11/15 they have a backlog and are working on it.<br> 10/11/15 they are still working on depositing the cheque.<br> <br> How is it