BC
Beth C
1 reviews | Active since Jul 2009
03 Aug 2026, 09:58
Pathcare's tech-driven, hands-off approach leaves sour taste
Pathcare swiftly sends exorbitant bills for analysing blood - but then, just as swiftly, forces patients to navigate a bulky, ridiculous online system to access the results.
After wasting at least an hour trying to "register", then "log in" and then, horror of horrors, actually "download" my "patient episodes" (why not just call them "files"?), I'm still no nearer being able to read and analyse my tests.
And they want me to pay them "within seven days"? Not likely. Give me the product, and then I'll pay for it. Utterly ludicrous.
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Replies (3)0
Replies (3)
Pathcare's replyOfficial
03 Aug 2026, 11:05Dear Mrs Beth,
Thank you for contacting Pathcare, please allow me to involve the manager to investigate in order to bring a resolution to your concerns raised.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Thank you for contacting Pathcare, please allow me to involve the manager to investigate in order to bring a resolution to your concerns raised.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Pathcare's reply03 Aug 2026, 11:05
Official
Dear Mrs Beth,
Thank you for contacting Pathcare, please allow me to involve the manager to investigate in order to bring a resolution to your concerns raised.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Thank you for contacting Pathcare, please allow me to involve the manager to investigate in order to bring a resolution to your concerns raised.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Pathcare's replyOfficial
13 Aug 2026, 09:08Dear Mrs Beth,
Thank you for allowing Pathcare to take care of your concerns. This has been raised with our I.T team and is being worked on and rectified.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Thank you for allowing Pathcare to take care of your concerns. This has been raised with our I.T team and is being worked on and rectified.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Pathcare's reply13 Aug 2026, 09:08
Official
Dear Mrs Beth,
Thank you for allowing Pathcare to take care of your concerns. This has been raised with our I.T team and is being worked on and rectified.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Thank you for allowing Pathcare to take care of your concerns. This has been raised with our I.T team and is being worked on and rectified.
Yours sincerely
Stephen Moyce
Pathcare Debtors
Pathcare's replyOfficial
17 Aug 2026, 09:30Dear Beth
Thank you for taking the time to share your experience and feedback. We apologise for the frustration you experienced while trying to access your pathology results through the PathCare App.
We have investigated the issue and identified a technical problem affecting certain Android mobile devices. Our team is currently working on a solution. I will continue to keep you updated and will contact you directly once the issue has been resolved.
We attempted to contact you by telephone to better understand your registration experience but unfortunately were unable to reach you. We would welcome any further feedback you are able to provide, as this will help us better understand your experience and identify ways to make the registration process smoother and more user-friendly for all our clients. Should you wish to contact us directly, please contact us using ***. We understand how important it is for patients to be able to access their pathology results and are committed to resolving this issue.
We apologise again for the inconvenience and thank you for bringing this matter to our attention.
Kind regards
Jascha
PathCare App Support
Pathcare's reply17 Aug 2026, 09:30
Official
Dear Beth
Thank you for taking the time to share your experience and feedback. We apologise for the frustration you experienced while trying to access your pathology results through the PathCare App.
We have investigated the issue and identified a technical problem affecting certain Android mobile devices. Our team is currently working on a solution. I will continue to keep you updated and will contact you directly once the issue has been resolved.
We attempted to contact you by telephone to better understand your registration experience but unfortunately were unable to reach you. We would welcome any further feedback you are able to provide, as this will help us better understand your experience and identify ways to make the registration process smoother and more user-friendly for all our clients. Should you wish to contact us directly, please contact us using ***. We understand how important it is for patients to be able to access their pathology results and are committed to resolving this issue.
We apologise again for the inconvenience and thank you for bringing this matter to our attention.
Kind regards
Jascha
PathCare App Support