Pathcare Traumatic Disaster

On Saturday morning I called this telephone number: 021- ********** and I pressed 1 for results and I spoke with an Obnoxious and Sarcastic person called M. Now i have no idea where she is exactly, but i later figured out she must be stationed at Pathcare N1 Offices. I basically called to hear whether my results was ready for collection as I have arranged with Sister Du Toit on Wednesday. It was a RPR Test needed for my Saudi Work Visa Application. Now what happened during this conversation traumatised and made me so anxious that I'm really concerned that anyone as this person who deals with people can be so insensitive.i think your calls are recorded you can check it on your system. My hands are shaking as I write this message. She said something so vicious and life-changing and didnt care to tell me this over the phone. When i asked her why cant i collect the results as arranged with at Pathcare Stellenbosch. This person named M said sorry they cant give results to patients when they have HIV. And that i tested positive for RPR and that only the Doctor can give me the results because unfortunately I'm HIV positive. And i asked her are you sure because i already did this HIV test at Pathcare Melomed in Mitchellsplain and it was negative. She confirmed once again. Unfortunately, my test shows positive and I have to go back to the doctor. I was so traumatised and anxious because my son is only 3-years old. I'm a single parent who do not even have a boyfriend since the birth of my son. I called my family crying. And i called my Aunt to take me to Pathcare Stellenbosch. There i spoke with a nurse can't remember and she also said my RPR shows infection and i need to go back to the doctor but that my HIV was negative. Yesterday i saw the doctor after they got the emailed report from Pathcare. She said my RPR is negative and no i don't have any f*****g infections excuse my language. I was so ****** angry at that point. If your people cant read results do not attempt to give people death sentences over the phone when you arecso stupid to read a negative or positive result. And I personally Feel this M was vicious and extremely insensitive to give me this news over the phone. What if i ****ed myself?? I was severely traumatised by this. I am not expecting an apology. I will let my attorneys contact you soon. I feel this was vindictive and absolutely malicious from her side. And who will take responsibility if i ****ed myself because of your *********** staff who think they are f****g trained doctors to give death sentences over the phone. I am highly highly upset. And when my airtime was depleted she didn't even bother to call back knowing that she has basically told me that i have just been diagnosed with an incurable disease. Knowing that my overseas plans are also basically no more. She didn't care because she was being vulgar and probably took some sick pleasure in shattering people's bubbles. I'm sorry to say this but my family is also upset urging me to take this matter further. My lawyers will be in contact soon. Excuse the swear words. The severity and awful ordeal has left be shaken, stirred and very anxious! I could not even concentrate on today's Visa Appointment and had to reschedule! I still break out on cold Sweat thinking about this experience. Was this person new? Or just trying to be vindictive and vile or who knows maybe even prejudice. ***** even i can read the results much better. But honestly her ass needs to be dealt with. Because this is clearly against all company policies. She wasnt doing me any favor to tell me I have HIV Positive when I had my negative report already in my possesion and also clearly visible under my name on her system. I have filed a complaint and I'm taking legal actions against her and Pathcare. *Names have been witheld