ZS
Zaida S

1 reviews | Active since Nov 2019

10 Nov 2025, 11:57

Pathcare RMC - really unfriendly technician

The student that first saw me was very friendly I requested a thinner needle as I have very fine veins She had to get a senior to assist .. this person did not even greet me when entering the room .. proceeded to look for a suitable vein in both arms and after much ado had to concede a thinner needle was required There was much sighing and just a general air of unfriendliness.. it is often the case at this depot .. one of the visits I had to draw bloods at this depot the technician would not listen to me and ended up poking me 3 times looking for a vein with the thicker needle (the same technician by the way) … I try not to use this depot.. I often go out of the way to a further one .. I was pressed for time today and had to go to RMC unfortunately

After 50 operations (yes 50 ! ) I think I know my body better that the technicians .. do they not comprehend that most people walking in their door is not well and is there for blood tests to determine the origin … I really was not well walking in that door and then having to deal with the terrible attitude .. the sad reality is that this probably won’t change as the level of service in Cape Town is appalling on all fronts

0
Replies (3)
Pathcare
Pathcare's reply10 Nov 2025, 13:40
Official
Dear Zaida,

Thank you for contacting Pathcare. I am so sorry that you had to experience such disservice.
I have escalated the above to the Area Manager for further investigation and discipline.

I trust that feedback will be given on this matter as soon as possible.

Yours sincerely
Zeedrey Blankenberg
Pathcare debtors 
ZS
Zaida S's update10 Nov 2025, 16:32
Reviewer Update
Thank you
Pathcare
Pathcare's reply11 Nov 2025, 15:21
Official
Dear Zaida,

You are most welcome; feedback will be supp**** once they have concluded.

Yours sincerely
Zeedrey Blankenberg
Pathcare debtors