PathCare Refuses to Resolve Billing Error

PathCare does not seem to care about following the correct procedures. They used incorrect billing codes, and despite the issue being raised, they refuse to correct them. As a result, my medical aid has refused to pay the claim.

What is particularly frustrating is that I paid PathCare without any issues, yet they are now refusing to bill the claim correctly. They appear to have little regard for the stress patients are already experiencing due to medical issues, as long as they receive their payment. I have also seen other customers raising similar complaints.

I simply expect PathCare to use the correct billing codes and take responsibility for correcting the error.