JD
Janke D
1 reviews | Active since Feb 2014
20 Feb 2024, 13:41
Pathcare Pathetic running 12mnth query.
Pathcare incorrectly billed us 14x the amount they should have for a test. After 3mnths of constant follow-ups and further f#$%ups we got an "oops" it is a typo! Depleted our medical allowance, but oops. Another 3 months to get it reversed (Pathcare errors again).Then issues with codes for another 3 months (Pathcare error again) and presto, we have now been handed over to debt collectors for an amount of R130 (which immediately became R190?), but nobody can explain where the R130 comes from. We have spent HOURS between medical aid, Pathcare pathetic and even an external consultant to try and sort this out. HOURS that we do not get paid for. No luck. Is there an ombudsman we can go to?
Helpful (0)
Replies (6)0
Replies (6)
Pathcare's replyOfficial
20 Feb 2024, 14:15 Dear Mrs Janke Dyk
I will be looking into the handed over account and will revert back to you soonest in this regard.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I will be looking into the handed over account and will revert back to you soonest in this regard.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,
Pathcare's reply20 Feb 2024, 14:15
Official
Dear Mrs Janke Dyk
I will be looking into the handed over account and will revert back to you soonest in this regard.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I will be looking into the handed over account and will revert back to you soonest in this regard.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,
Pathcare's replyOfficial
20 Feb 2024, 15:05 Dear Mrs Janke Dyk
I have investigated the query and responded via email. I trust the query is now resolved.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I have investigated the query and responded via email. I trust the query is now resolved.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,
Pathcare's reply20 Feb 2024, 15:05
Official
Dear Mrs Janke Dyk
I have investigated the query and responded via email. I trust the query is now resolved.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I have investigated the query and responded via email. I trust the query is now resolved.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,
JD
Janke D's updateReviewer Update
20 Feb 2024, 15:11Please note we were contacted by the debt collectors again this afternoon (after the first sms this morning) now the amount is R260. By next week we'll probably be at R1000...unbelievable. What kind of money sharks is Pathcare giving our details to? And still no actual e-mail with an invoice or notice. Your records will also show ANOTHER follow up e-mail from the main member on this account, explaining AGAIN that this is still not resolved.
JD
Janke D's update20 Feb 2024, 15:11
Reviewer Update
Please note we were contacted by the debt collectors again this afternoon (after the first sms this morning) now the amount is R260. By next week we'll probably be at R1000...unbelievable. What kind of money sharks is Pathcare giving our details to? And still no actual e-mail with an invoice or notice. Your records will also show ANOTHER follow up e-mail from the main member on this account, explaining AGAIN that this is still not resolved.
Pathcare's replyOfficial
20 Feb 2024, 15:16Dear Mrs Janke Dyk
I have requested a retraction from the agency. The extra amounts will not be part of the amount outstanding any longer and no further communication will take place from the agency. I have processed an email with the full feedback from the medical aid.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I have requested a retraction from the agency. The extra amounts will not be part of the amount outstanding any longer and no further communication will take place from the agency. I have processed an email with the full feedback from the medical aid.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,
Pathcare's reply20 Feb 2024, 15:16
Official
Dear Mrs Janke Dyk
I have requested a retraction from the agency. The extra amounts will not be part of the amount outstanding any longer and no further communication will take place from the agency. I have processed an email with the full feedback from the medical aid.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I have requested a retraction from the agency. The extra amounts will not be part of the amount outstanding any longer and no further communication will take place from the agency. I have processed an email with the full feedback from the medical aid.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,
JD
Janke D's updateReviewer Update
27 May 2024, 02:09Just a note - by march 26th this was still not resolved after even more e-mails, promises. We paid the outstanding amount as we were getting threats of being blacklisted. If you have an option - use someone else. And CHECK your accounts - even if they go straight to the medical aid. Wasted our precious time and money for months.
JD
Janke D's update27 May 2024, 02:09
Reviewer Update
Just a note - by march 26th this was still not resolved after even more e-mails, promises. We paid the outstanding amount as we were getting threats of being blacklisted. If you have an option - use someone else. And CHECK your accounts - even if they go straight to the medical aid. Wasted our precious time and money for months.
Pathcare's replyOfficial
27 May 2024, 09:12 Dear Mrs Janke Dyk
I do apologize for any inconvenience caused by this matter. I will raise these concerns with the management team to ensure that this does not happen again, going forward.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I do apologize for any inconvenience caused by this matter. I will raise these concerns with the management team to ensure that this does not happen again, going forward.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,
Pathcare's reply27 May 2024, 09:12
Official
Dear Mrs Janke Dyk
I do apologize for any inconvenience caused by this matter. I will raise these concerns with the management team to ensure that this does not happen again, going forward.
Kind Regards
Stephen Moyce
Pathcare Debtors department
I do apologize for any inconvenience caused by this matter. I will raise these concerns with the management team to ensure that this does not happen again, going forward.
Kind Regards
Stephen Moyce
Pathcare Debtors department
Best regards,