Pathcare = Pathetic Accounts department is shocking

Dealing with the accounts department at Pathcare is pathetic. Firstly they post the account to the hospital adress so I had no idea that there was even an account to be paid. This is related to in injury on duty, the employee was hospitalised and Paid for a Covid Test on the day on injury to AMPATH. So I had no idea that I should expect a 2. account for a Covid test from Pathcare. I only learned about this 2. account 13momth later when the case was handed over for debt collection....how should we know about the account if they never send it to us? I had e-mailed *** 3 x over a period of a month and they don't even bother to respond. Eventually they called and the person on the phone doesn't understand what the problem is and is insisting I have received the account via email - BUT I did not. I would have expected that Patchare would admit to their mistake using the incorrect postal and email adress but they don't. In offer to come to an amicable solution was completely refused. I find this rather disappointing, Pathcare probably things they have the monopoly, can make mistakes like they want and the costumer needs to assume there is an account to there somewhere. The company ethics are shocking and it must be a disgrace for the people working at Pathcare the they are associated with such brand I will try everything to convince my Dr never ever to use Pathcare. Such ********* company Pathcare = Pathetic