PATHCARE PARKLANDS - CONSISTENT PATHETIC SERVICE AND ATTITUDE

This is the third time in a row I have been to Pathcare Parklands and experienced terrible service. The first time I arrived there at 16h45 and was told they are closed. Closing time is 17H00 on the door, website etc. The last time we waited forever for the receptionist to get off the phone so that we could make a payment, Today was the worst. We arrived there at 16h40. They clearly did not want to help us. The receptionist insisted on upfront EFT payment of R115 as the payments were closed for the day and they couldn't take card payments?? Yet, they close at 17h00. They have signs all over saying its a COVID centre, yet NOBODY was wearing masks. I request that a manager in authority contacts me as I want to take this further. I have the receptionists name and want to lay a formal complaint against the practice manager re NO mask wearing and staff who should not be working with people at all!