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Bronwin B

1 reviews | Active since Aug 2009

26 May 2021, 16:42

PATHCARE HAS NO PATIENCE - SENDING ME SUMMONS FOR WHAT?

As of last year June I was in and out of hospital due to unforeseen circumstances after my baby was born. I have been recovering and have been dealing with my gap cover to cover certain shortfalls, with this I have been in contact with path care about my account, what should have been covered or not, this is an ongoing correspondence, I have not received any feedback regarding my last email to Zaytoen. Whoever this person is, does not reply to my emails. Today I was shocked to see that PATHCARE had the oddasity to send me a summons due to no payment and a sheriff will serve me at my work place. I am completely disgusted in the way PATHCARE has now handled this with a threat! an SMS? no phone calls no nothing. I would like to speak to this persons superior and also find out why this persons Manager is unaware of her email correspondence to me. I am still recovering and this is how PATHCARE treats sick people???

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Replies (4)
Pathcare
Pathcare's reply26 May 2021, 16:50
Official
Dear Bronwin

I trust to find you well. Thank you for contacting PathCare, I will investigate and will revert back to you soonest

Your sincerely
Sharon van der Berg
PathCare Debtors

Pathcare
Pathcare's reply28 May 2021, 08:06
Official
Dear Bronwin

Thank you for making contact with us. Thank you for your emails and kind words in those emails. I trust that the information I have supp**** is off assistance. I trust that I will be able to bring final resolution to this matter and that we will accommodate you to the best of our abilities.

I sincerely apologies for the additional stresses caused,

Best and warm regards
Sharon van der Berg
PathCare Debtors
BB
Bronwin B's update09 May 2022, 10:33
Reviewer Update
After many emails and correspondence with Pathcare, I would like to take this opportunity and withdraw the above comments. Pathcare as well as Sharon van Der Berg dealt with the situation effectively and efficiently, thank you so much for your excellent customer service!! It just comes down to the right people at the right time.
Pathcare
Pathcare's reply11 May 2022, 13:55
Official
Dear Bronwin Botha

I trust to you are well and family is keeping just as well.

Thank you so much for relaying this message on the hello peter platform. You are always most welcome to contact me if you need me .

Once again thank you so much for the kind words .

Best and Warm Regards always
Sharon van der Berg
PathCare Debtors