Pathcare Fire the persons responsible for this mess

I will never make use of Pathcare again.

I received the following SMS on 11 November. Yesterday my wife got an SMS regarding a lawyer:

Your PathCare account is flagged for handover escalation. Immediate payment of 1,476.20 is required, please Call/WhatsApp ***. ***

We referred it to our broker. Here is her response:

Ons het die faktuur ontvang, dankie.

Neem asseblief kennis dat ek die mediese fonds ge****ak het en die agent het bevestig dat die Pathcare-nota ontvang is en die eis herverwerk is en die tekort op die rekening van R1334.50 op 12/09/2024 aan die vers****** betaal is.

I confirmed this.

Die oorblywende tekort van R577.50 is te wyte aan die vers****** wat 2 van die kode 3934 gehef het, en die mediese fonds betaal slegs 1 per toetsbeskrywing.

Please update your records.

Regards Leon

On Thu, 29 Aug 2024, 15:56 Pathcare Medical Aid Department, <***> wrote: Dear Claims

Herewith receive invoice and lab form for above member.

Kindly reprocess the claim/s on behalf of your member.

Member please do follow up with your medical aid the status of the claim.