JR
Jerome R

1 reviews | Active since Nov 2020

12 Nov 2020, 14:00

Pathcare

So disappointed with pathcares service in Mitchell's plain to say the least. My son went for a covid test 2 days ago where they told the results should be out max 48hours. Today we called to ask about the results then we told no it's between 48 and 72 hours. Now we only went to Pathcare because of the turnaround time bearing in mind that it cost you R850 up front. The clinic in Westridge is for free with the same if not better turnaround time. They don't realise how this misinformation impacts your live he's supposed to leave for George tomorrow morning but now he can't get that lift because he might be positive or not. So basically if you need a covid test in a hurry stay away from Pathcare Mitchell's Plain.

0
Replies (6)
Pathcare
Pathcare's reply12 Nov 2020, 14:13
Official
Dear Jerome R

Your complaint has been escalated to the relevant  Area  Manager  for investigation. Would you  kindly  supply us with  contact details  by emailing  us  at  debtors at  pathcare dot  org.

Yours  sincerely 
Stephen Moyce
PathCare  Debtors 
JR
Jerome R's update12 Nov 2020, 14:25
Reviewer Update
Hi Stephen how's it going to help escalating the issue. The only way you can help me is to stick to your 48hours for the results. Get the results to him before 6am so that he can inform work if he can take this trip or not.
Pathcare
Pathcare's reply12 Nov 2020, 14:51
Official
Dear Jerome R

In order for us to assist with the results, we will need details of your son so that we can attend to the request Kindly supply us with full name surname and ID number by emailing us at debtors at pathcare dot org

Yours  sincerely 
Stephen Moyce
PathCare  Debtors 
Pathcare
Pathcare's reply12 Nov 2020, 15:51
Official
Dear Jerome R

I am pleased to inform you that the request has been attended to. I trust that all is in order. 

Yours  sincerely 
Stephen Moyce
PathCare  Debtors 
JR
Jerome R's update12 Nov 2020, 16:06
Reviewer Update
Hi Stephen thanks for your speedy response and help thus far. Someone already made contact and told us we'll have the results by the latest 9pm tonight.
Pathcare
Pathcare's reply13 Nov 2020, 06:31
Official
Dear Jerome R

I am glad that this could be resolved.

Yours  sincerely 
Stephen Moyce
PathCare  Debtors