Pathcare empoyee rude and mean to me when getting tested

I was on holiday in Plett and showed some of the Covid symptoms, so I had to get tested. I followed the right route - got my regular GP to send a letter, forwarded to Pathcare, and waited to hear when I would get a test appointment. In the meantime, I had to see a GP in Plett in order to get some medication. It just so happens that both my regular doctor and this doctor had the same surname, so as I arrived at the GP in Plett, Pathcare was on the phone asking about my letter to get tested. In the end, Pathcare told the GP secretary over the phone that I should head over to them right then.

When I arrived at Pathcare, there was an older lady outside wearing a Pathcare lab coat. She asked whether I had an appointment, and then showed me where to go. Somewhere along the lines, I was explaining the situation of Pathcare phoning the GP and then telling them I need to come here right now etc. This woman proceeded to explode at me, telling me that I can't just pitch up without a letter and appointment. The more I tried to explain that I do have a letter and someone from Pathcare told me to come, the more she just spoke over me and eventually tried to usher me out of the building. It just so happens at that moment that the person who was going to do the test came into the foyer, and was holding my letter. I was then taken to do the test.

The way that this employee acted towards me was really appalling. As someone who is already sick, and on top of that stressed that I might have Covid, having someone yell at you and tell you to leave without listening to your story is really upsetting. She did not even apologise when the testing officer came who had my letter. I understand that healthcare workers are stressed, but this is just unacceptable. Regardless of the situation, it is important to treat people with respect. My experience would have been 5 stars if not for this woman.

At least the man who tested me was very kind and gentle. And luckily I tested negative.