Pathcare Durbanville Medi Clinic - Terrible

I called your help desk and told them I have an authorization for a prostate test and that it is a self referral. They said it is okay and my results can be emailed. I spoke to Shihaam, I went to Durbanville Medi Clinic on Saturday and the lady behind the desk tells me I need a referral.I told her a got a auth but she want to) hear nothing except wanting to get rid of me. Terrible, different schemes have different rules. Bad service and lack of accountability. RUDE, I want feedback and compensation. .