KS
Karabelo S

1 reviews | Active since Sept 2012

15 Feb 2022, 22:06

Pathcare Covid test seem to be positive by default

I am not happy with the service provided by Pathcare in Bellville near Leipoldt Mediclinic. Yesterday I went to test for covid for operation pre-screening and it was positive, I then went to Lancet today and the test was negative. The reason I didn't trust it is because we haven't been going out, none of us at home has covid symptoms and also the fact that last month the same thing happened. My mother in law went to test for op pre screening at Cape gate and tested positive also with no symptoms. We (father in law, my husband, helper, son and myself) all went to test somewhere different and we all tested negative. You cause so much panic and financial inconvenience it's annoying really. I want my money back, all of it - because I clearly wasted money testing with you because the default result is positive.

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Replies (2)
Pathcare
Pathcare's reply16 Feb 2022, 09:23
Official
Dear Karabelo Selai

I trust that you and your family are doing well under the circumstances mentioned. I have escalated your complaint as a matter of urgency to the Area Manager in charge for investigation.

I am so sorry to hear about the traumatic experience your family has endured, I trust that this matter will be addressed.

The Area Manager and myself will revert back to you with an outcome on this incident soonest

Yours sincerely
Stephen Moyce
PathCare Debtors 
Pathcare
Pathcare's reply18 Feb 2022, 09:11
Official
Dear Karabelo Selai

I trust you are well,

I was told that the matter has now been addressed and resolved.

I trust that the outcome was completed to your satisfaction. Please do not hesitate to contact us if there are any further issues.

Yours sincerely
Stephen Moyce
PathCare Debtors