Pathcare accounts department needs to pull their socks!

<p>Pathcare, what is going on in your accounts department? I read the first two complaints on HelloPeter this morning and it is similar to my situation … you hand people over to VeriCred debt collectors for an invoice that was never sent?</p> <p>- HelloPeter complaint 13 October 2016 by Vusimuzi-Mavuka-Malindi : Pathcare never cared</p> <p>- HelloPeter complaint 11 October 2016 by Chris761 : Pathcare or Careless</p> <p>VeriCred phoned me on Friday (14/10/16) to inform me about an outstanding invoice with Pathcare for blood tests that was done on 07 October 2014. This is the first time I hear of this outstanding invoice…how should I have known about this invoice from Pathcare, if you have never contacted me about it?</p> <p>Pathcare has never informed me about this outstanding invoice in the last two years but hands me over to their debt collectors, to now tell me that they will be adding an additional cost to every day that I do not pay the invoice. This is unacceptable!</p> <p>I phoned Pathcare accounts department on Friday to check my contact details and my mobile number is still the same on your system. How come, VeriCred can so easily get hold of me but Pathcare couldn’t? You could have phoned, left me a voicemail, send me a sms, anything to inform me about my outstanding invoice.</p> <p>I have also asked Jamie in your accounts department on Friday (14/10/16) to send me the invoice to have a look at and still waiting on that email? Again, I went through the trouble to double check my contact details with your accounts department and ask for the invoice, and still I haven't received anything from your side. </p> <p>I’m happy to pay the original invoice, issued on 07 October 2014 but I will most definitely NOT pay an invoice that has increased because your accounts department didn’t do their work to let me know about it. Someone is slipping up in your accounts department and I’m not paying for it. I’m utterly disgusted in how you’re handling this and find it unacceptable!</p>