Pathcare ACCOUNTS department

This will be my second complaint about the same issue! Pathcare Accounts Department are pathetic! In Aug 2019 my baby was hospitalized and I received an account in Jan 2020. I queried an amount of R2291 which was not payed by my medical aid. My medical aid confirmed those were tests done that were not requested by the doctor. After numerous phone calls ,emails ext....I had no response from pathcare. In Oct 2020 Vericred contact me and told me I was handed over to them for non payment and I need to pay them almost R4000. Again I contacted Pathcare, only to be told they will investigate. I spoke with Shannen Booysen and she emailed me an account. Again on the account some amounts were already payed in Jan already!!! And still no feedback with regards to the unrequested labs. Dec 2020 Sharon vd Berg from Pathcare contacted me and apologized and removed my account from Vericred. She confirmed she will handle the account since I am not responsible for the payment. In Feb 2021 I received the same account. I contacted Sharon & Shannen (and the *** email address) from Feb to Aug but none of them rep****. Today I received a sms that I was handed over to the attorneys. PATHETIC!!!!!