Pathcare Accounts and service is pathetic

I wish I could rate 0 stars or even -stars.

I have a dependent that owes Pathcare money for blood tests etc done.

I sent multiple e-mails regarding this and asked for a payment arrangement. They never responded but yet I received e-mails to say my account is overdue.

I then sent more e-mails and eventually I received a response and there was a payment arrangement made and is in place. The last payment is due in July.

My dependent has been paying MORE than what the payment arrangement's monthly amount is. However now I receive final demand letter that no effort was made by us to settle the amount.

The statement then shows money has been paid every month AND we have a payment arrangement in place.

This is absolutely shocking service from Pathcare and this is not the 1st time we battle with these accounts.

There were payments made that was not even allocated to the account etc and the fault **** on their side.

What is the point of having a payment arrangement in place, which was agreed on from their side via e-mail but I receive final demand letter.

I will never make use of Pathcare again and I will be sure to tell everyone about Pathcare's pathetic service!